Refund policy

Returns

We have a 14-day return policy, which means you have 30 days after receiving your item to return it. Note that there is a 15% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at office@southcentraldiesel.com.

CLEARANCE ITEMS ARE NON-RETURNABLE!

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

For any concerns or questions with the product you received, please contact us at office@southcentraldiesel.com.


Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

For any concerns or questions about non-returnable items, please contact us at office@southcentraldiesel.com.

 

Core Returns

Read Carefully!

When you purchase a product from our website that has a core requirement, you have two options:

1. You choose to pay the core charge and we will ship the product right away, then once we receive the cores you will be refunded the core charge if your cores pass our inspection qualifications. This is the preferred choice and has the least delays. 

2. You choose to send in your cores before we ship the product that was purchased. This choice has the risk of delayed shipment of your purchased product and our inventory is not guaranteed by the time we receive your cores. You will need to follow all of the instructions below as quickly as possible so that you can get your purchased product and we can receive the cores. When you choose this option you acknowledge that by the time we receive your cores, our inventory could have change and there could be a delay in your shipment. 

Please return all cores to:

South Central Diesel Inc Core Returns
115 S East Ave
Holdrege, Nebraska 68949

INCLUDE Invoice or Order # THAT WAS ISSUED AT TIME OF PURCHASE! If Invoice or Order # is lost, please call (800)228-8482. 

Core return freight is the responsibility of the customer.

FULL CREDIT WILL BE GIVEN WHEN: 

In order to receive full core credit, your core(s) must be returned within 90 days from receipt of order. It must be as is “off the engine.” Full core credit will be given if core meets acceptance criteria. Cores that are damaged during shipment to South Central Diesel are the responsibility of the customer and their shipping company.

½ CORE CHARGE CREDIT WILL BE GIVEN WHEN:

  • Slightly damaged housing or camshaft

No Core Credit issued when:

  • Core is seized or hydraulic head is cracked
  • Excessive damage (Heavy use of Bio-diesel and rust are common causes for unacceptable core)
  • Core is fire damaged
  • Core is returned after 90 days/3 months

Please do the following when returning a core:

  • Make sure you have removed all fittings from your old unit
  • Drain all fuel and oil from unit
  • Package cores so that fuel and oil does not escape from the package

NOTE: packages that have fuel or oil residue on the outside of the box during shipping will not be delivered by UPS or the postal service which will cause delays.

  • Please re-use boxes and bags that parts were shipped in originally. These boxes are UPS approved to reduce damage while being handled in freight.
  • All shipping charges are the responsibility of the customer
  • Please write on the box “Core Return” and have Invoice or Order # clearly written on the outside of box
  • Include copy of original invoice inside box

PLEASE RETAIN ORDER #, INVOICE # AND TRACKING NUMBER UNTIL CREDIT IS RECEIVED BY YOU. We do not research by customer name, only invoice # or order #.