Shipping carriers handle millions of packages every day. While most deliveries arrive without issue, problems such as loss, theft, and transit damage can still occur.

Adding Shipping Protection at checkout helps provide:

•Faster claim resolution

•Protection against porch theft

•Coverage for transit-related damage

•Reduced delays compared to carrier claim processes

•Peace of mind during delivery

Eligible protected shipments may qualify for reimbursement or replacement in situations including:

Lost Packages

A shipment may be considered lost when:

•tracking stops updating for an extended period; or

•the package is never delivered.

Lost shipment review timelines may vary depending on carrier activity, shipment method, destination, and other claim circumstances.

Stolen Packages

If a shipment is marked “Delivered” by the carrier but cannot be located, it may qualify as a stolen package claim.

Some claims may require additional verification or supporting documentation before approval.

Damaged Shipments

Protection may apply when items are damaged during shipping or transit.

To assist with claim review, customers should retain:

•the damaged item;

•shipping packaging; and

•photographs of both the item and packaging.

Shipping Protection is intended to address shipping-related issues and does not cover every situation.

Examples of excluded or limited situations may include:

•Incorrect shipping addresses provided at checkout

•Delivery delays without package loss

•Product defects unrelated to shipping

•Buyer’s remorse or standard returns

•Orders intentionally refused by the recipient

•Fraudulent claims or abuse

•Packages seized by customs or government authorities

•Shipments prohibited by carrier restrictions or applicable law

Additional exclusions and limitations may apply under the applicable Shipping Protection policy.

If you experience a shipping issue with a protected order:

1.Locate your order confirmation or tracking information

2.Visit the claim submission portal

3.Submit supporting information and documentation

4.Claims are reviewed for eligibility

5.Approved claims may result in reimbursement or replacement, depending on the circumstances and available resolution options

Resolution timelines may vary depending on claim type, documentation provided, shipment method, carrier activity, and other claim circumstances.

Depending on the nature of the claim, customers may be asked to provide:

•Order number

•Tracking number

•Photos of damaged items or packaging

•Delivery verification

•Police report or carrier documentation (in certain circumstances)

Providing complete information helps expedite claim review.

Shipping Protection may not be available in all jurisdictions, for all products, or for all shipment types.

Coverage availability, limits, terms, conditions, and claim eligibility may vary based on:

•shipment destination;

•carrier;

•order value;

•product category; and

•applicable law.

Shipping Protection is optional and may be declined during checkout.

Shipping Protection is administered through Enshield and/or its designated service providers, insurers, administrators, producers, or affiliates.

Enshield, the merchant, and/or affiliated entities involved in administering or facilitating Shipping Protection may receive compensation, commissions, fees, or other remuneration in connection with the offering or administration of the program.

Compensation for approved claims, when applicable, may be issued to you as the loss payee or otherwise applied toward replacement or reimbursement of the protected order.

Customers should carefully review the applicable Shipping Protection policy, terms, conditions, exclusions, limitations, claim reporting requirements, and eligibility requirements before purchasing protection.

Claim eligibility periods, reporting deadlines, and documentation requirements are governed by the applicable Shipping Protection policy and may vary depending on claim type, shipment method, destination, carrier requirements, and applicable law.

View Full Policy

View Terms of Service

Use the link on your order confirmation or send an email tocs@enshield.comto initiate a claim.

For questions regarding Shipping Protection, claim eligibility, claim status, or coverage information, customers may contact Enshield Support at:

Email: cs@enshield.com

Customers may also contact us directly regarding order fulfillment, shipping updates, or general order-related questions by using the contact form.

Shipping Protection is intended to help provide a streamlined resolution process for qualifying shipping-related issues. Coverage determinations, claim approvals, reimbursement methods, and eligibility remain subject to the applicable policy terms, conditions, limitations, and exclusions.

Submitting a claim does not guarantee approval or reimbursement. Fraudulent claims or abuse of the program may result in denial of coverage or other action as permitted by law.

Customers are encouraged to retain shipping confirmations, tracking information, and relevant documentation until delivery is successfully completed and the applicable claim period has expired.